Shipping policy

Shipping Policy

Order Processing

All orders are processed within 1–3 business days (excluding weekends and public holidays) after receiving your order confirmation email. You will receive a notification when your order has been dispatched.

During periods of high demand, processing times may be slightly longer.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Estimated delivery times:

Standard UK Delivery: 3–5 business days
Express UK Delivery: 1–2 business days
International Delivery: 7–14 business days

Please note that delivery times are estimates and cannot be guaranteed.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing tracking information where available.

Shipping Locations

We currently ship throughout the United Kingdom. International shipping may be available to selected countries and regions.

Delays & Lost Packages

While we work with reliable shipping partners, delays may occasionally occur due to circumstances beyond our control, including weather conditions, customs processing, or courier disruptions.

If your order has not arrived within the expected delivery timeframe, please contact us and we will assist in locating your package.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout. We are not responsible for orders shipped to incorrectly entered addresses.

Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery with photographs of the damaged item and packaging. We will review the issue and arrange an appropriate resolution.